At Nexareachny, we value your trust and strive to deliver high-quality digital marketing services tailored for hotels and tourism businesses across the USA and Canada. This Refund & Cancellation Policy outlines our practices regarding service cancellations, refunds, and billing disputes.

By using our services, you agree to the terms outlined below.

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1. Service-Based Nature

As a provider of digital marketing services—including but not limited to SEO, social media marketing, website development, PPC advertising, and email marketing—our offerings are primarily service-based and may include non-refundable components such as time, resources, and third-party fees.

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2. Cancellation Policy

a. Monthly/Retainer Services

• Clients may cancel monthly or retainer-based services by providing written notice at least 14 days prior to the next billing cycle.

• Cancellations must be sent to marketing@nexareachny.com and confirmed by our team.

b. One-Time Services or Projects

• Cancellations for one-time services (e.g., website builds, one-off campaigns) must be requested within 5 business days of project initiation.

• If work has already commenced, partial charges may apply based on work completed.

c. Custom Contracts

• Cancellation terms for custom agreements will be specified in your signed service contract or proposal. In case of conflict, contract terms prevail.

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3. Refund Policy

a. Non-Refundable Services

Due to the time and resource-intensive nature of digital marketing, the following are non-refundable:

• Strategy planning and consultation sessions

• Work already completed or in-progress

• Paid advertising budgets (e.g., Google Ads, Facebook Ads)

• Third-party software or subscription fees

b. Eligible Refunds

Refunds may be granted in the following limited cases:

• Duplicate payments

• Overbilling due to system errors

• Service not delivered as per contract or proposal, provided that the client has submitted a valid complaint and Nexareachny fails to resolve it within a reasonable timeframe (usually 14 business days)

Refunds, if approved, will be processed within 10–15 business days via the original payment method.

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4. No-Show or Non-Response

In the event that the client fails to:

• Provide timely feedback

• Deliver necessary materials (e.g., branding assets, login credentials)

• Attend scheduled meetings

Nexareachny reserves the right to pause, delay, or cancel services with no refund obligation, particularly if the delay impacts service quality or delivery timelines.

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5. Termination by Nexareachny

We reserve the right to terminate any client relationship for reasons including, but not limited to:

• Repeated late or non-payments

• Breach of contract

• Unprofessional conduct

• Misuse of services or tools

In such cases, you will be billed for services rendered up to the date of termination. Refunds will be evaluated on a case-by-case basis.

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6. Billing Disputes

All billing inquiries or disputes must be submitted in writing within 15 days of the invoice date. Failure to do so waives your right to dispute charges.

Please contact:
Billing Department – Nexareachny
Email: marketing@nexareachny.com
Phone: +1 (929) 298-7749

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7. Changes to This Policy

We may revise this Refund & Cancellation Policy at any time. Changes will take effect upon being posted on our website. Your continued use of our services after updates means you accept the new terms.

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8. Contact Us

If you have questions about cancellations, refunds, or billing, please contact us:

Nexareachny
Email: marketing@nexareachny.com
Phone: +1 (929) 298-7749
Address: 7904 3RD AVE, BROOKLYN, NY, 11209, USA